Posted 01/28/2014 at 5:12 PM
Posted 3 years ago
As we reported last week, some DudaMobile customers saw their mobile sites go down, in what DudaMobile now explains was “due to a failed billing process” on their part.
The bad news is that customers affected by this issue who use PayPal will have to create new payment subscriptions.
The good news is that DudaMobile is offering a free year of service to those customers affected by the outage.
In an email sent to affected customers, DudaMobile’s Director of Customer Support, Kate Hobbie, wrote “We’ve resolved the problem and it should not happen again…To demonstrate how sorry we are about all of this, we’d like to provide you with one year free with DudaMobile.”
Affected customer have until Sunday, Feb. 9th, to take advantage of the free year offer.
For customers who want to remain on a monthy plan, DudaMobile is offering a coupon of $9 off for one month of service.