Posted 02/20/2015 at 11:49 AM
Posted 2 years ago
Lenovo, in a news release, issued an apology and explanation as to why they pre-installed the Superfish adware on new laptops, saying “We thought the product would enhance the shopping experience…We apologize for causing any concern to any users.”
They went on to explain that Superfish was no longer being preloaded onto their computers “We stopped the preloads beginning in January. We shut down the server connections that enable the software.”
And in an attempt to reassure their business customers, they said “this software has never been installed on any enterprise product — servers or storage — and these products are in no way impacted.”
They added “…we are going to spend the next few weeks digging in on this issue, learning what we can do better. We will talk with partners, industry experts and our users. We will get their feedback.”
Lenovo has damaged the trust between themselves and their customers, and indeed, the entire community of computer users.
Many users are upset and angered by this incident. In fact, the company behind Superfish is currently experiencing a DDoS attack (Distributed Denial of Service), as reported here by Forbes.