PayPal Modifies Their Controversial New Robocall Policy

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Posted 2 years ago

HR

PayPal Fined $25 Million For Bogus Credit SignupsThe upcoming robocall policy addition to the terms and services of PayPal that has many up in arms as reported here earlier, will get some modifications.

The mobile payments company received a huge backlash when it announced changes to the user agreement that would allow users to be bombarded with pre-recorded phone calls and text messages by PayPal.

The move concern that PayPal would use these changes to pester customers with unwanted ad solicitations, and it drew some notice from the FCC.

The company is now making some modifications to the language of the policy to give more clarity to what it is they’re trying to do with these automated phone calls to customers.

PayPal now states that the calls are essentially tools to help prevent fraud, make users aware of their account activity in full and to collect on outstanding balances.

In a statement addressing the situation, FCC spokesman Travis LeBlanc said: “These changes, along with PayPal’s commitments to improve its disclosures and make it easier for consumers to express their calling preferences, are significant and welcome improvements.”

PayPal also stated that they are continuing to work closely with regulators in the interest of consumer protection.

The new policy is set to take effect on July 1st, and users can still opt out of receiving the calls.

Christopher A. Smith

HR

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